REFUND POLICY FOR
DIGITAL DOWNLOADS
Due to the digital nature of our products and services, all sales are final. We do not offer refunds, exchanges, or cancellations once a purchase has been completed.
However, a refund may be considered under limited circumstances—only if the purchased template has not been opened, accessed, downloaded, or edited in any way. If you believe you qualify for a refund under this condition, you must contact us within 24 hours of purchase, providing your order number and a detailed explanation of your request.
Please note: The 24-hour window does not apply to templates that are transferred outside of Corjl.
We reserve the right to verify file access and usage activity—on Corjl—prior to granting any refund. If the file has been opened, accessed, or edited, no refund will be issued.
Please ensure that you try our free demo listed in the description and read the full product description, software requirements, customization limitations, FAQs & Policies and Terms of Use before making your purchase. If you have any questions prior to purchasing, feel free to contact us—we’re happy to help ensure the product is right for you.
No Chargebacks Policy
By completing a purchase on our website or using our design services, you acknowledge and agree that chargebacks are not tolerated or accepted under any circumstances. All concerns must be addressed directly with us. Initiating a chargeback will be considered a breach of our Terms and may result in legal action.
ADD-ON & DESIGN SERVICE REFUND/CANCELLATION POLICY
We understand that plans can change. However, due to the personalized nature of our design services, all custom orders are non-refundable.
Our refund policy is in place to reflect the time, effort, and creative energy invested at the very start of the design process. Once work has commenced—or any portion of the deliverables has been provided—we are unable to offer refunds. This ensures that the value of our custom work is respected and fairly compensated.
We are committed to delivering high-quality, tailored digital products and truly appreciate your understanding of the work involved in creating custom designs. All sales are final once the design process begins.
Refunds will not be issued under the following circumstances:
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Buyer’s remorse or change of mind after purchase
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Choosing another designer after work has begun
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Failure to use the design once delivered
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Dissatisfaction with approved and finalized design concepts
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Delayed client communication or failure to respond within required timeframes
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Incomplete or unclear project briefs leading to unmet expectations
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Requests falling outside the original project scope unless additional payment is agreed upon
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Failure to download, save, or back up final files after delivery
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Misunderstanding of service details due to failure to read provided information or policies
Custom design work involves significant time, skill, and creative effort. While we are committed to client satisfaction, we are unable to offer refunds once work is underway or files have been delivered. We will, however, work within the agreed-upon scope to ensure a professional and satisfactory outcome.
Cancellation Fee
For full pre-designed or custom-from-scratch projects, a non-refundable cancellation fee of $25 will apply if a cancellation request is made at any point during the project. Note: This does not apply to add-on services.
Force Majeure & Refund Policy
In the event the Designer is unable to perform or complete the agreed-upon services due to a Force Majeure event—including, but not limited to, natural disasters (e.g., fire, flood, earthquake), serious illness, injury, death, family emergency, or any other unforeseen and uncontrollable circumstances—the Client will be entitled to a full refund of any deposit paid. Full refunds will also be provided for any add-on services in such cases.
The Designer will notify the Client as soon as reasonably possible if such an event occurs. If a refund is granted under this policy, no rights to any design work, drafts, or concepts will transfer to the Client unless otherwise agreed in writing. No further payments will be required from the Client in such cases.